ALL SALES FINAL ON WHOLESALE ORDERS AND BUY-INS.*
For our products, we are glad to offer a 7-day return policy on all new/sealed merchandise (custom/personalized orders are not returnable unless we have made a mistake).
Please contact us first to initiate a return. All items must be in the same condition as they were received to qualify for a return. (New, clean, never opened, never worn, no missing tags, accessories, no masking removed from decals, etc.) We will refund the cost of the item only, shipping and handling costs will not be refunded. All shipping costs related to returns and/or exchanges are the customer’s responsibility.
You must have a RMA number (return material authorization) before sending any item back to us. (RMA # are good for 2 days from issuance.) Please provide the packing slip, invoice number and date.
Digital Downloads are non-refundable. *Wholesale (including but not limited to pre-orders and buy-ins), custom and/or personalized items do not qualify for a refund unless we have determined there is a vendor error or quality issue. We do not offer returns on any international orders. If we have made a mistake or an item is defective, please contact us or open a return for an RMA number. Or, you can submit a ticket for an issue by clicking on Contact Us at the top of the page.
Returns that are not due to our error will be subject to a restocking fee. Physical products must be in the same condition as sold, new, sealed and in original condition. We suggest using USPS, FedEx or UPS or other traceable methods of insured shipping for your protection. You must inform us about defects, shortages, and exceptions within 7 days of receipt of order or the order is considered complete. There are no returns 8 days after receiving the order. After a return has been received, it will take 7 to 14 working days to process. All refunds are processed by the payment processor. We reserve the right to update, modify or change this return policy at any time.