Delivery

Ready-to-Ship Items

Orders for ready-to-ship items are typically dispatched within 1–4 business days, excluding weekends, holidays, and custom or variable products. All orders include USPS tracking.

Custom & Made-to-Order Items

Custom product turnaround times (TAT) are usually 2-3 weeks unless otherwise stated on the listing or discussed prior to purchase. Production time may vary during peak seasons or holidays.

Pre-Orders

Pre-order listings display an estimated arrival date to our warehouse. Please note that manufacturer, port, or logistics delays may affect delivery times. Once items arrive, each is typially inspected before shipping to ensure your satisfaction. We provide updates as soon as we receive them.

Shipping Methods & Fees

Orders are shipped via the United States Postal Service (USPS) by default. Customers may request signature confirmation for an added fee. Shipping charges include postage, handling, and packaging materials. If applicable, handling fees are fixed; postage varies by weight and destination.

To receive the best rate, we recommend placing all desired items in a single order.
Separate orders cannot be combined once placed and will ship individually.

Address Accuracy

Please double-check your shipping address before checkout.
If you notice an error before your order ships, contact us right away so we can update it. Address changes that result in higher shipping costs may require an additional invoice, payable within 24 hours.

If your order has already shipped, please contact your local post office to request redirection. Additional carrier fees may apply, and Convixxion has no control over those costs. Convixxion is not responsible for delays or lost shipments due to incorrect addresses, postal issues/delays/transit times, or packages marked as Delivered. We cover the cost to insure ALL packages we deliver. There is no additional cost for shipping insurance. However, Shopify offers Optional Route Package Protection at checkout for additional coverage.

Returned or Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, the buyer is responsible for reshipping costs. If you prefer a refund instead, we will issue a refund for the item’s cost minus original shipping and any applicable restocking fees.

Lost or Stolen Packages

Once tracking confirms Delivered, ownership and responsibility transfer to the customer.
If your order appears to be missing, please contact your carrier first to open a claim.
We’re happy to provide documentation to assist with the claim process.